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Every sales and marketing leader should be asking: What kind of selling relationship do we have — and does it prioritize humans or machines? This question goes beyond which CRM you use, which cadence tool you’ve deployed, or which AI platform you’re evaluating. It’s about how your organization connects with buyers. The answer determines whether […]

Intuit’s announcement this week that it will cut approximately 3,000 jobs — 17% of its global workforce — landed hard across the tech industry. But for the 11 million businesses that use Mailchimp for email marketing, the real question is simpler: Should I stay or should I go? The answer, based on Mailchimp’s product releases,

Creative may win the awards, media gets the moolah, but metadata is what helps AI marketing actually work. Metadata is already important today as the currency for organic search. When I say metadata, I mean everything from schema markup and product-feed attributes to image descriptors, DAM tags, provenance signals, and the taxonomies that hold it

Consumers are giving mixed signals about AI content in marketing. People like ads and content that feel useful and relevant, but many are still turned off by marketing that comes across as robotic, emotionally empty, or a little too invasive. Seventy percent of consumers said they can usually spot an AI-generated ad because it feels

In agentic commerce, brand shifts from a perception advantage to a verifiable advantage. Customers may still choose brands based on emotion or identity, but their AI agents will evaluate those brands using measurable signals such as price transparency, fulfillment reliability, reviews, loyalty value, privacy practices, and service history. This changes how loyalty is evaluated, and

Ask any paid media manager how their Monday morning starts, and you’ll hear some version of the same story. Google Ads. Meta. LinkedIn. TikTok. Reddit. Pull the numbers, drop them into a spreadsheet, make them tell a coherent story, and send the report to your client or boss by 10 a.m. Somewhere in there, figure

AI is now the main driver of increased martech budgets, but the adoption of AI tells a different story. Research on martech performance finds that only 49% of martech tools are actively used, and only 15% of organizations qualify as high performers — those who meet strategic goals and demonstrate a positive ROI.  This has

What can you do if you know AI could improve your marketing work, but your company is still stuck in committee about it? Start experimenting with personal projects that could also solve business problems. AI has escaped containment in the business world and is now everywhere. At the grocery store, my app uses AI to

Last year, a grieving air traveler asked Air Canada’s chatbot about bereavement fares. The bot invented a refund policy that did not exist. The customer acted on it, the airline ended up in court, and the story went viral. The court rejected Air Canada’s argument that its chatbot was a “separate legal entity” responsible for