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The in-house vs. agency debate misses the real paid media problem

For years, conversations about paid media have revolved around one question: should companies build in-house teams or outsource to agencies? That debate makes sense, but it misses the real issue. The problem isn’t where paid media sits in the org chart. It’s how performance leadership is structured. Many companies run Google Ads and other paid […]

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How to make retargeting emails drive more sales during promotions

In MarTech’s “MarTechBot explains it all” feature, we pose a question about marketing to our very own MarTechBot, which is trained on the MarTech website archives and has access to the broader internet. Question: How can marketers use retargeting emails — not just ads — to increase engagement and conversions, particularly for time-sensitive promotions like

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The new buyer decision cycle happens across SEO and GEO

Search has expanded. Under pressure, buyers and brands default to the clearest voice they can trust. Buyers didn’t abandon search engines. They added new ones. Today, decisions are shaped across two environments at the same time — search engine optimization (SEO), where buyers research, compare and validate through traditional search results, and generative engine optimization

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57% of consumers trust brands more when they use AI, study finds

Are consumers finally cozying up to AI? After years of research showing consumers dislike the technology, 57% now say they trust brands more when AI is part of the experience, according to Optimove’s “2025 AI Marketing Trust and Engagement Report.” This challenges a common concern among marketers — that revealing or emphasizing AI use would

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Your DAM is no longer the system of record, and everyone knows it

For years, enterprises treated DAM as the single source of truth for content, the system that supposedly governed an end‑to‑end content engine. The promise was simple: creative tools produced assets, campaigns activated them and DAM orchestrated the whole system from the centre. That notion no longer matches how work actually happens. In most organisations, content

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Why customer experience is the ultimate growth strategy in 2026

Customer expectations are rising fast. AI acceleration has reset what fast, personal and relevant mean. Economic pressure has made customers more selective about where they spend their time and money. The sheer volume of channels has made poor experiences easier to notice — and harder to forgive. Customer experience (CX) is one of the most

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B2B software marketing takes a turn with consolidation of review sites

The B2B software review and comparison landscape changed dramatically this week when G2 announced it acquired Software Advice, Capterra and GetApp from tech industry analyst firm Gartner. Gartner acquired Software Advice in 2014 as part of its efforts to build out what it called its Digital Markets business. At the time, it seemed like a

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