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How to demonstrate marketing ROI in a way the C-suite trusts

Most marketing ROI reports don’t fail because marketing underperformed. They fail because they answer questions executives aren’t asking. Marketing has no shortage of data. Dashboards overflow with impressions, clicks, engagement rates and conversion metrics. Yet many CMOs, VPs and directors of marketing still face the same uncomfortable question in the boardroom: “How is marketing actually

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The brand moments algorithms will never understand

How do you create brand meaning that’s algorithm-proof? By creating moments so meaningful that when the customer’s need returns, the brand does too, without any algorithmic assistance. I call it appreciated generosity. In a marketing world increasingly optimized by AI, personalization engines and predictive systems, it’s tempting to believe relevance can be engineered entirely through

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TransUnion looks to bring trust back to mobile communications channels

TransUnion this week signed a definitive agreement to acquire RealNetworks’ mobile division. The acquisition will help expand TransUnion’s Trusted Call Solutions suite by offering protection of text messaging and expanding the company’s footprint in the E.U., where RealNetworks has a strong foothold. To understand the strategy at work here, you likely need only look at

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75% of marketers say their measurement systems are falling short

Three out of four marketers say their current approaches to measurement — including attribution, incrementality and media mix modeling — aren’t delivering the speed, accuracy or trust they need. That’s the top finding from the “State of Data 2026” report by the IAB and BWG Global. Further proof, if any was needed, that marketing leaders

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5 capabilities that separate high-performing MOps teams from the rest

Over the last decade, I’ve watched MOps teams add more and more tools to their stack, yet somehow the work never gets easier. The requests still pile up. Priorities still shift daily. Stakeholders still bypass the process. And the team still feels like it’s drowning. Here’s what I’ve learned: the difference between a struggling MOps

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