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Most organizations treat AI as a productivity upgrade. The real leverage is in how evaluation criteria are encoded into systems that increasingly shape vendor selection. As B2B buying becomes machine-mediated, CMOs have an opportunity to shape how AI evaluates vendors — and elevate marketing’s strategic influence in the process. B2B buyers are increasingly using AI […]

Buying AI capabilities to drive marketing is easy. Enabling marketing teams to actually use it independently, decisively, and at scale is far harder. The main culprit? Humans. Marketing teams have always had the same elusive goal: to move at the pace of the consumer. Responding to each customer’s needs in real time, delivering the relevant

HubSpot and Salesforce both recently announced major changes to their partner programs — moves that executives say will improve quality and help partners deliver better AI-driven outcomes. But analysts and partners see something bigger: a strategic reset as both companies compete to remain central platforms in an AI-driven software stack. The changes affect how partners

AI has quickly moved to the center of customer experience strategy. Many organizations now see predictive models, AI-driven personalization and unified data platforms as the long-awaited answer to persistent CX challenges. AI introduces real new capabilities. But before we assume it fundamentally changes customer experience, it helps to separate what’s truly new from what remains

If you listen to the hype, you’d think AI is already embedded in every marketing workflow. The reality is a lot messier. Research from Supermetric’s “2026 Marketing Data Report” shows that while leadership is pushing hard for AI adoption, most marketing teams are still figuring out how — or whether — to use it effectively.

If you’re an organic search marketer, you know the industry has been fundamentally disrupted over the last two years. As a community, we continue to debate short-term tactics rather than pivot toward a holistic strategy aligned with general marketing principles. Despite the frustrating landscape, we must stop focusing on outdated hacks and shift our thinking

I sit and stare at the screen, a blank page and a blinking cursor, trying to figure out the best way to word-smith my message to a target account. I stare and think about what I can say that will cut through the noise, disrupt the pattern and get him to respond. My go-to strategy

Every once in a while, a product launch doubles as a marketing masterclass. Recently, Selena Gomez’s Rare Beauty released a new fragrance, and it wasn’t just the scent that captured attention. It was the bottle. Designed with accessibility in mind, the easy-to-use packaging quickly became the story, sparking conversations and praise from accessibility advocates and

The best sales consultants don’t just give you answers — they ask better questions. They challenge your assumptions, map your entire revenue architecture and force you to confront the gaps between where you are and where you need to be. But what if you could bottle that expertise? What if those same frameworks, diagnostic questions,

Think about the last time a customer complained about seeing an ad for something they just bought. Or a loyal customer who received a first-time buyer offer because your systems didn’t recognize them across channels. These aren’t edge cases. They’re symptoms of broken identity data. In 2026, with 54% of mobile impressions and 36% of