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57% of consumers trust brands more when they use AI, study finds

Are consumers finally cozying up to AI? After years of research showing consumers dislike the technology, 57% now say they trust brands more when AI is part of the experience, according to Optimove’s “2025 AI Marketing Trust and Engagement Report.” This challenges a common concern among marketers — that revealing or emphasizing AI use would […]

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Your DAM is no longer the system of record, and everyone knows it

For years, enterprises treated DAM as the single source of truth for content, the system that supposedly governed an end‑to‑end content engine. The promise was simple: creative tools produced assets, campaigns activated them and DAM orchestrated the whole system from the centre. That notion no longer matches how work actually happens. In most organisations, content

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Why customer experience is the ultimate growth strategy in 2026

Customer expectations are rising fast. AI acceleration has reset what fast, personal and relevant mean. Economic pressure has made customers more selective about where they spend their time and money. The sheer volume of channels has made poor experiences easier to notice — and harder to forgive. Customer experience (CX) is one of the most

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B2B software marketing takes a turn with consolidation of review sites

The B2B software review and comparison landscape changed dramatically this week when G2 announced it acquired Software Advice, Capterra and GetApp from tech industry analyst firm Gartner. Gartner acquired Software Advice in 2014 as part of its efforts to build out what it called its Digital Markets business. At the time, it seemed like a

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Why agentic AI is different from traditional marketing automation

Across industries, agentic AI is rapidly moving beyond basic customer service roles to assume frontline marketing responsibilities. In the U.S. — where the market for agentic AI is projected to grow from $2.43 billion in 2025 to $65.25 billion by 2034 — agents are adding value across the marketing funnel, attracting, nurturing and converting leads

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How smart leaders use marketing metrics to navigate uncertainty

Imagine a world where the day when executives review marketing dashboards isn’t fraught with tension. Where deviations from planned results don’t mean failure — either failure to predict correctly or failure to adequately control marketing people, processes and technology. Where the model for marketing management is something other than a mechanistic factory, with objectives of

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